Terms and Conditions

1. Contact Details

If you have any questions about these Terms and Conditions or about your account, please contact Crazy Tower Support:

• Website: crazytower.casino
• Email: [email protected]
• Live Chat: Available on site (24/7 for VIP members; regular players subject to current availability)

2. Introduction

These Terms and Conditions (the “Terms”) govern your use of the Crazy Tower website and services provided at crazytower.casino and any related URLs, mobile versions, or subdomains (together, the “Site” or “CrazyTower”). Crazy Tower is an online casino and sportsbook offering real-money games and betting services to eligible customers aged 18 or above.

By visiting, registering, holding an account, making a deposit, placing a bet, or using any feature of CrazyTower, you agree to be bound by these Terms, our Privacy Policy, our AML/KYC rules, our Bonus Terms, and any other rules published on the Site from time to time (together, the “Agreement”). If you do not agree with any part of these Terms, you must stop using the Site and close your account.

3. Eligibility and Player Restrictions

3.1 Age Requirement

Crazy Tower is strictly for adults. You must be at least 18 years old, or the legal age for online gambling in your country of residence, whichever is higher, to register or use our services. We reserve the right to request proof of age and to suspend or close any account where we suspect that the player is underage.

3.2 Legal Use of the Services

You are responsible for ensuring that online gambling and sports betting are legal in your jurisdiction before you open an account or use the Site. CrazyTower does not give legal advice and does not take responsibility for your breach of local laws. You may use the Site only where it is lawful to do so.

3.3 Restricted Territories

Some countries restrict or prohibit online gambling. We may limit or block registration and access from certain territories in line with our license and internal risk assessments. You agree not to use VPNs, proxies, or similar tools to hide or change your true location to bypass these restrictions.

3.4 One Account Per Person

• Each player may hold only one active account at CrazyTower.
• Accounts are personal and cannot be sold, transferred, or shared with another person.
• If we find multiple accounts for the same person, we may close or merge them and void bonuses or winnings linked to duplicate accounts.

4. Account Registration

4.1 Registration Process

To use the Site, you must complete the registration form and provide accurate and up-to-date information, including but not limited to your full name, date of birth, country, address, email, and phone number. You confirm that:

• All information you provide is complete and correct.
• You are acting on your own behalf and not for a third party.
• You are not using funds from illegal sources.

4.2 Account Security

• You must keep your login details and password secret at all times.
• Any activity carried out under your username and password is considered done by you.
• If you suspect that your account has been compromised, you must change your password and contact support at once.

4.3 Account Verification (KYC)

CrazyTower follows AML (Anti-Money Laundering) and Customer Due Diligence procedures. We may ask you to complete identity checks at any time, particularly before:

• Processing withdrawals.
• Approving refunds.
• Confirming payment methods or source of funds.

You may be asked to provide documents such as:

• Government-issued ID (passport, ID card, or driver’s license).
• Proof of address (utility bill, bank statement, or similar, dated within the required period).
• Proof of payment method or source of funds.

If you do not provide required documents in a timely manner, we may freeze your account, void bonuses, or cancel withdrawals until checks are complete.

5. Responsible Gaming

CrazyTower supports safe and responsible play. Gambling can be addictive. Play responsibly. You must use our services for entertainment and never as a way to solve financial problems.

We may provide or introduce tools and options to help you manage your play, including but not limited to:

• Deposit limits.
• Loss limits.
• Session limits.
• Self-exclusion and cooling-off periods.

If you feel that gambling is becoming a problem, we encourage you to seek help from professional support organizations in your country and to use self-exclusion tools on the Site.

6. Deposits and Withdrawals

6.1 Deposits

You can fund your account using the payment methods available in the cashier. Methods may include cards, bank transfers, and a wide choice of cryptocurrencies such as BTC, USDT, ETH, and others, with limits shown for each method in the cashier.

General deposit rules:

• Minimum deposit is usually €10 (or currency equivalent), with Bitcoin deposits starting from €30.
• Deposits must come from payment methods registered in your name.
• We may refuse a deposit or request additional checks where needed for security or AML reasons.

6.2 Deposit Rollover

To protect against misuse of payment systems and money laundering, all deposited funds must be wagered at least x1 before they can be withdrawn. If you request a withdrawal without meeting this rule, CrazyTower may:

• Refuse or delay the withdrawal, or
• Charge a processing fee or cancel the deposit and return funds through the same method where possible.

6.3 Withdrawals

Before processing withdrawals, we may need to complete KYC checks and verify your payment methods. You may be asked for documents even if you have withdrawn before.

General withdrawal rules:

• Minimum withdrawal amount is usually €10 (or currency equivalent); for Bitcoin, minimum withdrawal is €60.
• Withdrawal limits per transaction and per method are shown in the cashier.
• We may pay withdrawals through the same method used for deposits, where possible.
• You may have a maximum of three pending withdrawals at a time.

According to our standard process, withdrawal requests are handled by the financial department within up to three business days after the request and/or up to three business days after the last withdrawal was paid, provided all checks are complete. Extra time may be needed by banks, payment providers, or crypto networks.

6.4 Withdrawal Limits by VIP Level

Daily and monthly withdrawal limits may depend on your VIP status and account currency. Below is an example of standard limits for selected currencies; current limits may be updated and shown on the Site or in your account area.

We may adjust limits in line with your play history, risk profile, VIP level, and legal or regulatory requirements.

6.5 Currency and Exchange

CrazyTower supports various fiat and crypto currencies, including but not limited to EUR, USD, HUF, NOK, PLN, CAD, INR, NZD, ZAR, BRL, CZK, CLP, PEN, AUD, CHF, THB, MYR, SGD, JPY, ARS, USDT, BTC, BCH, ETH, LTC, TRX, USDC, BNB, DOGE, and ADA.

You agree that:

• Your main account currency is set at registration and may be changed only by agreement with support.
• If conversion is needed, your balance may be converted using rates applied by our payment processors or by us, and slight differences may arise due to rounding or market changes.

7. AML and KYC Policy

CrazyTower states that it follows AML requirements and Customer Due Diligence procedures. We may:

• Perform identity and age checks.
• Verify ownership of payment methods.
• Request information about your source of funds.
• Monitor transactions and account activity.

If we suspect fraud, money laundering, terrorist financing, or other illegal activity, we may freeze or close your account, hold funds while we investigate, and report activity to relevant authorities.

8. Bonuses and Promotions

8.1 General Bonus Terms

Bonuses, free spins, free bets, cashback, and other promotional rewards (together, “Bonuses”) are subject to these Terms as well as specific Bonus Terms on each promotion page. In case of conflict, the specific Bonus Terms prevail over this general section.

• Bonuses are for entertainment and may carry wagering requirements.
• Unless stated otherwise, bonuses cannot be withdrawn directly but convert to real money once wagering requirements are met.
• Bonus abuse, bonus hunting, or fraudulent activity may lead to removal of the bonus, cancellation of winnings, and account closure.

8.2 Welcome Package

CrazyTower may offer a Casino Welcome Package, such as 300% up to €3,000 + 300 Free Spins + 1 Fortune Wheel, to newly registered customers. Exact details, amounts, and countries where the offer applies are shown on the promotion page and may change.

Key rules that may apply include:

• Offer is available only to new customers who have never claimed a welcome bonus at CrazyTower.
• To receive deposit bonuses, a minimum deposit (for example, €20) may be required; a smaller first deposit (for example, €10) can grant a Fortune Wheel pick only.
• The bonus must be activated in the “My Bonus” section before placing bets with the qualifying deposit.
• Welcome bonuses carry wagering requirements, such as 35x bonus + deposit, and free spins winnings may carry separate wagering (for example, 40x).
• Wagering must be completed within a set validity period (for example, 10 days) after activation.
• There is a maximum allowed bet while a bonus is active (for example, €5 or currency equivalent per spin/round).
• A withdrawal request before or after bonus activation may void eligibility and lead to removal of bonus funds and winnings.
• Deposits via some methods (such as Neteller or Skrill) may not qualify for the welcome offer.
• The maximum amount that can be converted to real money from certain bonuses may be limited, for example, to 10x the initial bonus amount.

8.3 Other Promotions

CrazyTower may provide:

• Casino and sport reload bonuses (weekly and weekend).
• Crypto-specific bonuses.
• Cashback offers (daily or weekly, including Live Casino cashback).
• Tournaments, races, and Drops & Wins campaigns.
• Loyalty rewards, shop rewards, challenges, and collections.

Each promotion has its own terms, including minimum deposits, maximum bonus amounts, wagering rules, game weighting, validity, and maximum cashout. You must read and accept these conditions on the promotion page before taking part.

8.4 Bonus Abuse

CrazyTower reserves the right to withhold or cancel bonuses and any related winnings, and to close accounts, if we have reasonable grounds to believe that a player has:

• Used multiple accounts to claim the same promotion.
• Placed low-risk or opposite bets to meet wagering with minimal risk.
• Used a bonus while taking part in collusion or irregular betting patterns.
• Used VPN or fake data to bypass country restrictions.

9. Games and Sportsbook Rules

9.1 Casino Games

CrazyTower offers a wide choice of games, including slots, Live Casino, table games, instant games, jackpots, and more. Game rules, bet ranges, and payouts are explained inside each game. By opening a game, you agree to the provider’s rules as shown there.

Some games or providers may be unavailable in certain countries due to licensing or technical limits. We may add, change, or remove games at any time.

9.2 Sports Betting

The sportsbook allows you to place pre-match and live bets on various sports and events. Betting markets, odds, settlement rules, and bet limits are defined in the sportsbook rules. If there is a conflict between these Terms and specific sport rules, the sport rules apply for settlement of bets.

9.3 Errors and Malfunctions

In the event of system or game errors, including but not limited to:

• Technical glitches, server failures, or display errors.
• Wrong game results due to malfunction.
• Incorrect odds or prices clearly different from market standards.

CrazyTower may declare affected bets or rounds void, remove erroneous winnings, and restore balances to the state before the error. Bets placed at obviously wrong odds or due to malfunction may be settled at the correct odds or cancelled at our discretion.

10. Mobile Use and Shortcuts

CrazyTower is available through your browser on desktop and mobile. You can create quick shortcuts on Android (Add to Home Screen via browser menu) and iOS (Add to Home Screen via share menu). There may be no separate native mobile app. You agree that performance may vary depending on your device, internet connection, and browser.

11. VIP Program and Loyalty

CrazyTower runs a VIP Elite Society and loyalty features such as shop rewards, challenges, tournaments, and collections. VIP levels and loyalty status are granted at the discretion of CrazyTower, based on your play and overall profile.

General rules:

• We may change or remove VIP levels, benefits, and loyalty rewards at any time.
• Benefits may include higher withdrawal limits, cashback, personal VIP manager, special bonuses, and other perks.
• Loyalty coins and rewards may carry separate wagering and expiry conditions.
• Abuse of loyalty features may lead to removal of rewards and downgrade of VIP level.

12. Inactive and Closed Accounts

12.1 Inactive Accounts

An account may be considered inactive if you do not log in for a period defined in our internal policy, for example, 12 months. For inactive accounts, CrazyTower may:

• Contact you using the latest details you have given us.
• Apply an inactivity procedure as allowed by law, which may include account suspension and handling of remaining balances as set out in our rules and local requirements.

12.2 Account Closure by Player

You may request closure of your account at any time by contacting support. Before closure, you should withdraw any remaining real-money balance, subject to AML and KYC checks.

12.3 Account Closure by CrazyTower

We may suspend or close your account, and hold funds if needed, if we suspect or confirm:

• Violation of these Terms.
• Fraud, chargebacks, or use of stolen payment methods.
• Money laundering, terrorist financing, or other criminal activity.
• Abuse of bonuses or loyalty programs.

13. Intellectual Property

All content on CrazyTower, including logos, trademarks, graphics, text, game content, and software, is protected by intellectual property rights owned by us or our partners. You may use the Site for personal entertainment only and may not copy, alter, share, or exploit any part of the content or software for commercial use.

14. Privacy and Data Protection

CrazyTower collects and processes personal data in line with its Privacy Policy and applicable data protection laws. By using the Site, you consent to:

• The collection, storage, and use of your personal data for the purpose of providing services, verifying your identity, and meeting legal duties.
• The sharing of data with payment providers, game suppliers, KYC partners, and regulators where needed.

You may have rights to access, correct, or delete your data, subject to legal obligations for data retention.

15. Limitation of Liability

You use the Site at your own risk. To the maximum extent allowed by law:

• CrazyTower is not responsible for any loss, damage, or expense arising from your use of the Site, including but not limited to loss of winnings, indirect or incidental damages, or loss of data.
• We are not liable for failures of internet, devices, software, or third-party services outside our direct control.
• In any case where liability is found, it will be limited to the amount of your bets or deposits on the Site over a defined period before the incident, as permitted by law.

16. Player Responsibilities

By using CrazyTower, you agree to:

• Keep your account information up to date.
• Protect your login details and not share them with anyone.
• Use your own payment methods and not act on behalf of others.
• Play responsibly and stay within your personal financial limits.
• Inform us at once if you notice errors, suspicious activity, or account misuse.

17. Changes to Terms and Services

CrazyTower may change these Terms, Bonus Terms, game selection, promotions, and technical features of the Site from time to time. Any important changes will take effect once published on the Site. Continued use of the Site after changes means you accept the updated Terms.

If you do not agree with updated Terms, you must stop using the Site and may request account closure after withdrawing available funds subject to our standard checks.

18. Complaints and Disputes

If you have a complaint, please contact our support team as your first step. Provide your username, details of the complaint, and any relevant screenshots or proof.

• We aim to reply within a reasonable time frame.
• We may ask for extra information to assess the case.
• All decisions are made in good faith and in line with these Terms, game rules, and applicable laws.

If you are not happy with a final decision, you may have the right to raise the matter with regulators or dispute resolution bodies, as permitted in your jurisdiction and our license framework. Details, if applicable, will be provided on request or in the relevant policy section on the Site.

19. Severability

If any part of these Terms is held to be invalid or unenforceable by a court or authority, the remaining parts will stay in full effect. The invalid part will be replaced with a valid term that reflects the original intent as much as possible under law.

20. Governing Law and Jurisdiction

The Agreement between you and CrazyTower is governed by the laws of the jurisdiction in which the operator is registered and licensed. Any dispute that arises in connection with these Terms that cannot be resolved through our complaint process may be brought before the competent courts of that jurisdiction, unless mandatory law states otherwise.

21. Final Provisions

These Terms form the full agreement between you and CrazyTower regarding your use of the Site and services, and replace any earlier understandings. Headings are for convenience only and do not affect the meaning of any section.

Please print or save a copy of these Terms for your records. We encourage you to read them regularly to stay informed about any updates.

22. Support and Contact

For account questions, technical issues, responsible gaming requests, or any other matter, please reach out to us:

• Website: crazytower.casino
• Email: [email protected]
• Live Chat: Available on site (24/7 for VIP members; subject to current schedule for other players)

By using Crazy Tower, you confirm that you have read, understood, and accepted these Terms and Conditions.