Privacy Policy

Effective date: 01 January 2026

This Privacy Policy explains how Crazy Tower (referred to as “CrazyTower”, “we”, “us”, or “our”) collects, uses, stores, and protects your personal data when you visit our website, create an account, use our casino or sportsbook services, take part in promotions, contact support, or interact with us in any other way.

By creating an account and using our services, you confirm that you have read and understood this Privacy Policy and agree to the processing of your personal data as described here. If you do not agree with this Privacy Policy, please stop using our services.

1. Who We Are and How to Contact Us

CrazyTower is an online casino and sportsbook platform that offers casino games, live casino, jackpots, sports betting, bonuses, VIP rewards, and related services to adult players (18+ or higher age as required in your jurisdiction).

If you have any questions about this Privacy Policy or about your personal data, you can contact us at:

Email (privacy and general data questions): [email protected]

When you contact us, we may request additional information to verify your identity and protect your account.

2. Scope of This Privacy Policy

This Privacy Policy applies to:

Visits to our website and any related pages or subdomains
Registration and use of a CrazyTower player account
Use of casino, live casino, jackpots, instant games, table games, and sports betting
Participation in bonuses, VIP Elite Society, loyalty programs, tournaments, challenges, and collections
Customer support contact via live chat or email
Marketing communications and newsletters, where you have given consent

This Privacy Policy does not apply to third-party websites, payment providers, game studios, or partners that may be linked from our site. These parties have their own privacy policies. We encourage you to read them carefully.

3. Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds (as applicable under relevant data protection laws such as the GDPR, if it applies to you):

Contract: To provide our services under the user agreement, including account creation, deposits, withdrawals, and game access.
Legal obligation: To comply with anti-money laundering (AML), know your customer (KYC), responsible gaming, tax, and other regulatory duties.
Legitimate interests: To secure our services, prevent fraud, manage risk, improve our platform, and protect our rights.
Consent: For activities such as direct marketing (email, SMS, push) where required by law. You can withdraw consent at any time.

4. Age Restriction

CrazyTower is strictly for adults. You must be at least 18 years old, or older if required by laws in your country, to register and play.

We carry out age and identity checks. If we discover that a minor has provided personal data or opened an account, we will:

Close the account
Void bets where required by law or regulation
Delete or anonymise personal data as required by law

5. Types of Personal Data We Collect

5.1 Data You Provide Directly

Registration data: Full name, date of birth, email address, phone number (if requested), physical address, country, chosen currency, username, and password.
Account data: Communication preferences, language settings, security questions and answers (if any), and verification status.
KYC and AML data: Identity documents (passport, ID card, driving licence), address proof (utility bill, bank statement), payment ownership proof, source-of-funds details, and any other documents required by our AML and KYC procedures.
Payment and transaction data: Deposit and withdrawal amounts, payment methods used (e.g., Visa, Mastercard, bank transfer, crypto wallets such as BTC, USDT, ETH, LTC), currency, transaction IDs, and related financial metadata. We do not store full card numbers or CVV codes, but our payment partners may process them.
Communication data: Messages sent to customer support via live chat or email, complaints, requests, and call records (if calls are provided and recorded).
Marketing and preference data: Subscription choices, opt-in status, opt-out requests, and interests for casino or sports offers.

5.2 Data We Collect Automatically

Technical and device data: IP address, browser type and version, device type, operating system, screen resolution, language settings, access times, and approximate location (based on IP).
Usage data: Pages visited, clicks, session duration, login dates and times, referral links, and interaction with banners or promotions.
Gaming data: Games played (slots, live games, jackpots, table games, instant games, sports), bet amounts, wins and losses, bonus usage, free spins, cashbacks, and loyalty coins earned and spent.
Security data: Login attempts, password changes, device fingerprints, and activity that may signal fraud, abuse, or bonus misuse.

5.3 Data from Third Parties

Identity and verification services: Data from third-party KYC providers, credit reference agencies, fraud prevention agencies, and AML databases.
Payment providers and banks: Partial card details (masked), payment status, chargeback data, wallet identifiers, and other payment-related information.
Game providers: Technical logs and game transaction data sent by software providers for games you play.
Marketing partners: Information about your interaction with our advertisements, campaigns, and tracking identifiers (where allowed by law and your consent preferences).

6. How We Use Your Personal Data

We use your data for clear and lawful purposes, including:

Account creation and management: To register your account, verify your age and identity, manage login credentials, and provide customer support.
Service delivery: To provide access to casino games, live casino, jackpots, instant games, table games, and sports betting; to process bets, calculate winnings, and credit or debit your balance.
Payments: To process deposits and withdrawals, comply with x1 rollover requirements for deposited funds, enforce withdrawal limits by VIP level, and manage pending withdrawals.
Bonuses and promotions: To credit and manage bonuses, free spins, crypto offers, weekly reloads, cashback, VIP rewards, challenges, collections, shop rewards, and tournaments, and to enforce related terms (such as wagering requirements, 10-day validity, and maximum bet limits).
Security and fraud prevention: To monitor activity for signs of fraud, money laundering, bonus abuse, account takeover, or other unlawful behaviour, and to protect players and our platform.
Legal and regulatory compliance: To meet AML and Customer Due Diligence obligations, KYC checks, responsible gaming rules, record-keeping laws, and any orders from regulators, financial bodies, or courts.
Customer support: To respond to your questions, handle complaints and disputes, and provide guidance on games, payments, and promotions.
Responsible gaming: To apply limits, self-exclusion, reality checks, and other responsible gaming tools; to monitor play patterns that may signal problem gambling and respond according to our policies.
Service improvement: To analyse performance, usage trends, game popularity, promotion results, and website usability, and to improve our services.
Marketing and personalisation: To send you offers, newsletters, and updates if you have consented or where allowed by law; to present content that matches your interests (for example, casino or sports offers, VIP invitations, or crypto promotions).

7. Cookies and Similar Technologies

CrazyTower uses cookies and similar technologies to make the site work correctly, keep your session active, remember your preferences, and measure performance.

7.1 Types of Cookies We Use

Strictly necessary cookies: Needed for core functions such as login, security, and payment processing. You cannot switch these off in our systems.
Functional cookies: Help remember your settings and preferences, such as language, currency, and display options.
Performance and analytics cookies: Help us understand how users interact with the site, which pages are used, which games are popular, and where errors occur. Data is usually aggregated.
Marketing cookies: Used to show relevant promotions and track the success of campaigns. These may be set by us or by our advertising partners, where permitted by law and subject to your consent preferences.

7.2 Managing Cookies

You can control cookies through your browser settings and, where provided, through our on-site cookie banner or preferences centre. Blocking some cookies may affect site performance or limit access to certain features, such as staying logged in or processing payments.

8. AML, KYC, and Identity Verification

CrazyTower follows AML requirements and Customer Due Diligence procedures. This means we may need to:

Verify your identity using official documents
Confirm your age and address
Verify the ownership of your payment methods
Request information about your source of funds or wealth
Check your data against sanctions lists, politically exposed person (PEP) lists, and other compliance databases

Identity checks may be required when you request withdrawals or refunds, when you change payment methods, when your activity triggers AML alerts, or on a random basis.

If you do not provide requested documents or information, we may suspend or close your account, block transactions, or refuse services where legally required.

We do not sell your personal data. We may share your data with the following categories of recipients, only where needed and under strict safeguards:

Group companies and internal teams: Staff and units responsible for operations, customer support, compliance, payments, risk, and IT.
Payment service providers and banks: To confirm and process deposits and withdrawals, including card processors, bank transfer services, and crypto payment gateways.
Game providers: Casino, live casino, and sportsbook providers that need certain technical and transactional data to run and record games.
KYC and AML partners: Identity verification services, credit reference agencies, and AML tools used to verify your details and comply with legal duties.
IT and security providers: Hosting companies, security platforms, analytics tools, and other technical suppliers who support our website and systems.
Marketing and communication partners: Email delivery services, SMS providers, push notification platforms, and advertising networks, where allowed by your consent choices and the law.
Regulators and authorities: Gambling regulators, tax authorities, police, courts, or other public bodies when required by law or to defend legal claims.
Professional advisers: Lawyers, auditors, and consultants who assist us with legal, regulatory, or financial matters, under confidentiality duties.

All third parties who process personal data on our behalf must follow strict measures and use your data only for the agreed purposes.

10. International Data Transfers

Because we serve a global audience, your personal data may be transferred and stored outside your home country, including in countries that may have different data protection standards.

Where required by law, we apply appropriate safeguards for such transfers, such as:

Standard contractual clauses or similar contractual safeguards
Technical security measures and access controls
Binding internal guidelines and policies

By using our services, you understand that your data may be processed in these locations, subject to these safeguards.

11. Data Retention

We keep your personal data only for as long as needed for the purposes for which it was collected, and to meet legal, regulatory, and reporting duties.

In general, we may keep:

Account and transaction data: For the time you maintain an active account and for a period after closure, as required for AML, tax, and gambling regulations (commonly several years).
KYC and AML data: For a defined retention period set by law after account closure or the end of the business relationship.
Marketing data: Until you withdraw consent or object to direct marketing, or until data is no longer needed.
Support communications and complaint records: For the period required to handle disputes and meet regulatory rules.

When data is no longer needed, we will delete it or anonymise it in a secure way.

12. Data Security

We apply technical and organisational measures to protect your personal data from unauthorised access, loss, alteration, or disclosure. These measures may include:

Encryption of data during transmission
Firewalls and intrusion prevention tools
Strict access controls and role-based permissions
Secure password storage practices
Regular monitoring and logging of system activity
Staff training on data protection and security

No system is fully risk-free, but we work to reduce risks and react quickly to security events. If a data breach occurs and creates a high risk to your rights, we will inform you and regulators as required by law.

13. Marketing Communications

With your consent, or where legally allowed, we may use your contact details and account data to send you marketing communications, such as:

Welcome offers and bonus updates
Information about casino and sports promotions
VIP Elite Society news and loyalty benefits
Tournaments, challenges, and special campaigns

You can control marketing in several ways:

Change your preferences in your account settings (if available)
Use “unsubscribe” or similar links in emails
Contact us by email and ask to stop marketing

Even if you opt out of marketing, we may still send you service messages about your account, transactions, or important legal and security notices.

14. Responsible Gaming and Player Protection

CrazyTower supports responsible gaming. “Gambling can be addictive. Play responsibly.” We may use your data to:

Offer and manage self-exclusion and cooling-off tools
Allow you to set deposit, loss, wagering, or session limits
Monitor play patterns that may show problematic behaviour
Contact you about responsible gaming concerns and, where appropriate, suspend or restrict your account

These actions may be required by regulation and are taken in your best interest and in line with our licence duties.

15. Your Data Protection Rights

Depending on your country and local laws, you may have some or all of the following rights regarding your personal data:

Right of access: To ask whether we are processing your data and to receive a copy of your personal data.
Right of rectification: To have inaccurate or incomplete data corrected.
Right to erasure: To ask for your data to be deleted, where legal grounds allow this (for example, when data is no longer needed, and we have no legal duty to keep it).
Right to restriction: To limit how we process your data in certain cases, such as while a dispute or correction request is being reviewed.
Right to data portability: To receive your personal data in a structured, commonly used, and machine-readable format, and to send it to another provider where technically possible and where applicable.
Right to object: To object to processing based on legitimate interests and to object at any time to direct marketing.
Right to withdraw consent: Where processing is based on consent, you can withdraw that consent at any time, without affecting previous lawful processing.
Right to lodge a complaint: To file a complaint with a data protection authority or similar regulator, especially where you live, work, or where the alleged breach took place.

We may need to verify your identity before responding to such requests. Some rights may be limited by legal and regulatory duties, such as AML and gambling regulations that require us to retain certain data.

16. How to Exercise Your Rights

To exercise your data protection rights, contact us at:

Email: [email protected]

Please describe your request clearly and specify which right you wish to exercise. We will respond within the time limits set by applicable laws.

17. Third-Party Links and Services

Our site may contain links to third-party websites, tools, or services, such as game providers, external promotions, or payment partners. If you click on these links or use such services, you may leave our site.

We are not responsible for the privacy practices of third-party sites or services. We encourage you to review their privacy policies before providing any personal data.

18. Automated Decision-Making and Profiling

We may use automated systems and profiling for:

Fraud detection and AML screening
Age and identity checks
Risk scoring for transactions and bonus abuse
Promotion and bonus eligibility using clear criteria

These tools help us keep the platform safe, meet legal duties, and manage promotions fairly. Where required by law, we will provide information about the logic involved and the potential impact on you, and we will offer possibilities for human review.

19. Payments, Currencies, and Financial Information

We support a wide range of payment methods, including cards, bank transfers, and various cryptocurrencies such as BTC, USDT, ETH, LTC, TRX, USDC, BNB, DOGE, and ADA. You can deposit and withdraw within set limits and in supported currencies such as EUR, USD, HUF, NOK, PLN, CAD, INR, NZD, ZAR, BRL, CZK, CLP, PEN, AUD, CHF, THB, MYR, SGD, JPY, ARS, and selected digital currencies.

We keep records of your transactions, bonuses used, and withdrawal requests for security, support, and compliance with gambling, tax, and AML regulations.

20. Account Closure

You may ask to close your account by contacting customer support. Once your account is closed:

You will no longer be able to log in or place bets
We may still retain certain personal and transactional data, as required by law and for AML, tax, and regulatory purposes
We will stop sending marketing messages, unless there are separate reasons permitted by law

21. Changes to This Privacy Policy

We may update this Privacy Policy from time to time, for example to reflect changes in our services, laws, or regulatory requirements. Any updated version will be posted on our website and will show a new “Effective date”.

We encourage you to review this page regularly so that you remain informed about how we protect and process your personal data. If changes are significant, we may also notify you by email or on-site alerts.

22. Contact and Support

If you have any questions about this Privacy Policy, your personal data, or your rights, you can contact us at any time:

Email: [email protected]

For general information about our services, games, bonuses, payments, and account management, please visit crazytower.casino and use the contact options available there.

This Privacy Policy is written to help you understand how we handle your personal data with care, respect, and in line with our legal duties as an online casino and sportsbook.